Cowart's Common Room
Ebay muddle! Please advise!

I have made a terrible mess on Ebay - even if you are not an ebayer please advise what you think I should do.

I sold a book for 17. When I went to send the invoice I realised the winning bidder lives in New Zealand. I do not ship outside the UK and it says so on all my listings. (The reason why I don't is because in the past non-UK buyers have been unreliable, payment can be awkward and the main reason is it makes yet another trip to the PO to get a new postage price).

Anyway, so I was a bit annoyed that the bidder had ignored my terms and conditions and sent a message saying so and sayng that I was offering the book to the second bidder (who was only 1 behind).

Now, this morning, I find that the second bidder has paid (by Paypal) and is obviously expecting the book, but the first bidder has got a bit stroppy and has messaged me saying that they were going to give me a UK address of a friend, and going on about their ebay rights etc. They have also said that they will be doing this and paying 'in the morning' - I presume they mean tomorrow morning (NZ time). Anyway, they haven't paid yet.
I do not know what to do. I don't want to lose my 100% positive feedback but think I will one way or another.

What shall I do? Urgent advice please!


Posted at 25th Mar 2009 - 08:31AM   Posted by Faith   Ebay muddle! Please advise! Comments: 17

Arosebyanyothername's Avatar Can you not contact ebay and ask for advice? If bidder no2 has paid at your invitation I guess that ranks as a sale and bidder no1 will have to back off - however stroppy. Beyond that I do know what else to say. I hope it resolves itself amicably. What was the book? - perhaps someone else has got another copy.

Posted by: Arosebyanyothername on 25th Mar 2009 at 08:38AM

Toady's Avatar Yes I think I would contact Ebay and explain the situation. The NZ buyer has obviously ignored your T&C's and if they are clearly stated they should have contacted you before the auction ended to see if you would make an exception and ask if you would post to a third party address.

Posted by: Toady on 25th Mar 2009 at 08:50AM

Westerwitch's Avatar The NZ one has indeed ignored your T&C and it is too late now to offer an address. I would take the dilemma to Ebay and explain that you don't want to lose your 100% good feedback. I think if you get unfair feedback you can ask to have it removed can't you . . .

Posted by: Westerwitch on 25th Mar 2009 at 09:03AM

Faith's Avatar Thanks folks, I have decided to post to the second person as they have actually paid, and the first ignored my T & C. You can reply to neg feedback - and maybe get it removed, so we shall see what will happen. They can't come over from NZ and bop me on the head can theyLaughing

Posted by: Faith on 25th Mar 2009 at 09:27AM

Crystal Jigsaw's Avatar Faith, I've only ever bought anything from Ebay, never sold. I guess you have to do what you feel is right don't you. But there's no excuse for ignoring the rules, that buyer shouldn't have put you in that position.

CJ xx

Posted by: Crystal Jigsaw on 25th Mar 2009 at 09:48AM

Dear Faith, I have neither bought nor sold from eBay, so I cannot offer any useful advice other than contact eBay for help. I presume they act in a timely fashion? Meanwhile, I am sending you Purple Vibes for a positive outcome. xx

Posted by: Celtic Heart on 25th Mar 2009 at 09:57AM

Exmoorjane's Avatar That all sounds sensible Faith. I too have never sold on eBay, only bought. Actually I have the opposite problem - I bought an item on eBay but can't get the guy to send it to me! Paid by PayPal immediately but didn't hear anythign for three days so emailed him. He got shirty and said he'd refund me. I said I didn't want a refund, I wanted my item. He refunded me anyway. Then noticed that in My eBay I was being asked to pay for the item so paid. Now not heard anything again! Aaaaghhh.

Sorry, digression here. What was the book, faith, out of sheer nosiness?

Posted by: Exmoorjane on 25th Mar 2009 at 10:04AM

Toady's Avatar Jane as long as you have received your refund you may just be able to delete that item from your page. This happened to me a while back - very small purchase - and the item just sat there. When I lokked carefully I was able to just delete.

Posted by: Toady on 25th Mar 2009 at 10:14AM

I've just been on to community on ebay to be nosey and theres a question board see if anyone there can advise you .xx

Posted by: Bodran on 25th Mar 2009 at 10:59AM

Stick to your terms and conditions of sale, Faith. If they intended for you to send it to a UK address, they should have informed you prior to the sale, as the delivery address will be different to the Paypal/Ebay detail. (could be fraud?).

I think there are some helpful forums on Ebay, where other experienced sellers offer help, so you might get good advise there.

Posted by: Zoe on 25th Mar 2009 at 11:29AM

Faith's Avatar Well I've done it now - posted it recorded delivery to the second buyer. No doubt the first bidder will wake up in NZ and go made and send me a snotty email, but nothing they can do really. I hate unpleasantness as I enjoy selling on ebay, but you are bound to run up against a few difficult people.

Jane, the book was a vintage Enid Blyton 1949 illustrated by Eileen Soper and very sweet. On Abebooks the price is about 75 but I was quite happy with the 17 I made. I put it on at 4.99 starting price. I'm sorry about your problem on Ebay - it is so frustrating.

Folks, Ebay themselves are not that helpful I find. The forums are ok and I have had questions answered helpfully but they are just ordinary people and don't know all the answers.

Posted by: Faith on 25th Mar 2009 at 12:19PM

Exmoorjane's Avatar Sounds lovely Faith, and sounds as if your buyer got a bargain.

Posted by: Exmoorjane on 25th Mar 2009 at 01:01PM

I had a problem once with a non payment form a buyer who then got all huffy with me. There is a place on ebay where you can report a problem with a buyer - and ebay will arbitrate. They were very good to me and removed the negative feedback also.

I'd wait a day or two to see what other buyer does, obviously send them a message to say sorry, but big misunderstanding as they did not contact you to say what their plans were, and they were outside of your clearly posted rules.

When I sell stuff now, I insist on paypal, and never ship until paid.

Good luck, let us know how you get on!

Posted by: Crucifix on 25th Mar 2009 at 01:03PM

I don't know if you have already used this, sounds like you do know your way around ebay.

I resolved my problem by looking under 'Help' then 'Resolution Centre' and was able to cancel the transaction.

It might work for you?

Posted by: Crucifix on 25th Mar 2009 at 01:06PM

Pondside's Avatar Well, I'm going to weigh in with another opinion, as one has ordered things to another address. I think it's a bit over the top to call it fraud and no, I don't think that the person had an obligation to tell you beforehand. If your T&C are delivery only to the UK they had every right to let you know, on the successful bid, where to send the book. You have the right to hold onto the book until you receive payment.
Sorry, but I think you moved too fast.

Posted by: Pondside on 25th Mar 2009 at 01:53PM

Faith's Avatar I think you may be right Pondside in saying I moved too fast. But when I went to send the winning bidder the invoice and it said New Zealand well I was rather annoyed, and I do think they shouldve told me beforehand. I will change my T & C's and spell it out exactly what I will and won't accept.

Crucie I do insist on paypal and don't ship til paid anyway.

Posted by: Faith on 25th Mar 2009 at 03:39PM

Grouse's Avatar Pondside is right, I think. Surely a profuse apology to your NZbuyers with an explanation of why you misunderstood should placate them? I dont suppose you have any similar books you could offer them?

Posted by: Grouse on 25th Mar 2009 at 07:54PM

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