Cowart's Common Room

Have only recently become an Ebayer, offloading stuff prior to move, so far only one slight problem. About 8 weeks ago I sold a collection only item. Buyer has paid but not collected. I've messaged him but no response. Is this a relatively common event and how long is reasonable? I'm thinking of waiting maybe another few weeks, sending another message and then refunding if still no response.

Posted at 10th Feb 2013 - 11:40AM   Posted by Lily   Ebay Comments: 7

Camilla's Avatar Is there a way you can contact the provider of ebay, Lily? perhaps our Faith can shed more light on this, I know Faith uses ebay often. Does seem quite a while 8 weeks since your buyer has collected.

Posted by: Camilla on 10th Feb 2013 at 11:57AM

Westerwitch's Avatar Faith I suspect will be able to answer this for you.

Posted by: Westerwitch on 10th Feb 2013 at 12:25PM

Lampworkbeader's Avatar I've had someone 'buyer collect' who's not paid up and not turned up, but never anyone who's paid and not come to get the goods. I guess you've sent them all the usual reminders, so i don't know what else to suggest.

Posted by: Lampworkbeader on 10th Feb 2013 at 03:41PM

Faith's Avatar There seems to be no rhyme or reason to some ebayers. I had one person pay, I sent item, it was then returned to me by post office as buyer didnt collect from them - then buyer left positive feedback for me just as if he had had the item! Very weird. So I contacted him, and he said 'Oh yes, well you can re-sell it and give me the money' - which I didnt do.

You have two choices Lily. One is the more honest one - You message the buyer and say come and collect by such and such a date or I will refund your money. HOWEVER,if you do this make sure you don't refund the whole amount as ebay and paypal will both have charged fees which need to be taken into account.

The second choice is not so honest. You just keep the item (and the money) until the buyer decides to get in touch with you. HOWEVER AGAIN - if you MUST get rid of the item and can't store it, then maybe you should refund the money and re-sell or dump the item.

Actually, there is a third choice - contact ebay. Use their help pages - usually quite easy to do.

Posted by: Faith on 10th Feb 2013 at 04:46PM

Lily's Avatar Thank you for replies. I think I'll go for the reminder and set a time frame for he/she to collect. Then if not collected refund minus the fees- thanks for that Faith -don't think I would have remembered that.
Very strange, most people seem keen to collect as soon as possible. The item in question is a victorian wooden towel rail. not a bulky thing so it can sit in the garage a while longer.
Son who is a keen Ebayer has just told me some people buy + sell lots and do a "round Britain " trip every so often to collect things.

Posted by: Lily on 10th Feb 2013 at 10:18PM

Faith's Avatar Well that's probably so Lily, but it common politeness to let people know when you plan to collect or reply to messages.

Posted by: Faith on 11th Feb 2013 at 07:36AM

CalicoKate's Avatar Oooh wish I was closer I'd pick up a Victorian wooden towel rail in a flash. What a VERY silly person! Haven't anything else constructive to say Faith has said it all. Smile

Posted by: CalicoKate on 11th Feb 2013 at 10:13AM

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