Cowart's Common Room
Scanning at Tesco

Was horrified to learn that Tesco scanner is sometimes wrong. DIL has had milk scanned and shown as alcohol- fortunately this was spotted by the checkout lady. Today she had left the store before spotting that there was an incorrect scan. Customer Services (or not) were very sceptical but luckily the checkout lady remembered her and could confirm that the computer had mis- scanned. The duty manager was called who told her that sometimes the scanner makes an error for no apparent reason. If the item is rescanned it then shows up correctly. Scary. Shall be checking my till receipts carefully from now on. Not a regular Tesco shopper but maybe this applies to other stores?

Posted at 24th Jul 2012 - 06:42PM   Posted by Lily   Scanning at Tesco Comments: 6

Camilla's Avatar Cerikey Lily, that's not good, wonder if other shoppers check their bill, good idea to check your receipts in future Lily, shopping is expensive enough without being charged extra for items.

Posted by: Camilla on 25th Jul 2012 at 12:01AM

Fairy Nuff's Avatar First and only time we used the self scanner at Tescos happened by chance to be the first day they were installed.

We scanned our few items and chose card payment then it spat our our receipt without even asking for the PIN numberShocked

Posted by: Fairy Nuff on 25th Jul 2012 at 10:04AM

Lily's Avatar DIL had the problem when at a manned checkout- the first time the checkout lady spotted that milk had been processed as vodka. On repeat scanning the correct item/price comes up. Must be some computer glitch- maybe a geek could explain.Very Happy

Posted by: Lily on 25th Jul 2012 at 12:07PM

Fairy Nuff's Avatar It's the human interface that enters the barcode info into the system in the first place that makes the errorRolling Eyes

Posted by: Fairy Nuff on 25th Jul 2012 at 03:22PM

Lily's Avatar No I don't think so. The barcode being misread is very rare, and after being misread it will scan correctly. It's as if the system momentarily hiccups!

Posted by: Lily on 25th Jul 2012 at 10:41PM

Fairy Nuff's Avatar Perhaps it's a cross eyed scannerVery Happy

Posted by: Fairy Nuff on 26th Jul 2012 at 09:55AM

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