Cowart's Common Room
B****y Banks!

I use Lloyds bank for my business banking. They have just introduced card readers.
Today I have to pay Tax and Nic payments online. I have been locked out of the banking system because they say I entered a wrong code number too many times. The number was NOT wrong.
I now have to wait 4 working days for a letter presumably giving me different numbers or whatever. This means I will be late with my payments. Aaaarrrrggg! If I ring them now I will have wait in a queue because they are busy (I am not surprised!) so I shall not have time to do other things that I had planned.
I think I will ring them first thing Monday morning when I have regained my composure - hopefully.

Posted at 19th Nov 2010 - 03:14PM   Posted by Arosebyanyothername   B****y Banks! Comments: 6

Withy Brook's Avatar I hate the card readers, not least because it means that I have to have the reader and a Debit card with my computer when I want to go into my account. The result is that my debit card then fails to return to my purse for when I want it in the shops.
I have not had trouble with the number - yet - fingers crossed.
They say it increases security. I wonder. And can't they find a less inconvenient method?

Posted by: Withy Brook on 19th Nov 2010 at 03:42PM

Salle de Bain's Avatar I am with LloydsTSB too Rosie. I got so infuriated by the stacking system phone queues that I badgered them for my local branch number until they finally gave in. It has made such a difference...It's great to be able to ring straight through, and talk to people that I actually know, and who know me!! I have had a much better service through said local branch method too. Blimey! they haven't given me a card reader yet...but I expect you have to have money in the bank to get one of those...probably the reason I don't have one Rolling EyesCrying or Very sadLaughing

Posted by: Salle de Bain on 19th Nov 2010 at 04:17PM

Dancing Dog's Avatar The same thing's happened to me. Not with Lloyds but another bank in the US. My user name and password were NOT wrong!!!! It drove me completely crazy. Grrrrrrrrrr

Posted by: Dancing Dog on 19th Nov 2010 at 05:34PM

Fennie's Avatar I am with Barclays and have been since I was a student banking my grant cheque. I have to say they are pretty good and helpful too when something goes wrong (eg my scammer wanting to pay half a fortune into my account).

Posted by: Fennie on 19th Nov 2010 at 05:38PM

Blossomcottage's Avatar I am with Lloyds but I don't have a card reader....oh heck is this the future?

Posted by: Blossomcottage on 19th Nov 2010 at 06:42PM

Westerwitch's Avatar RBS same problem with the numbers. I had put them in right, but what I had done wrong was not manually typed in the address into the browser bar . . . Apparently it doesn't like it if you start typing and then click on the example the browser brings up . . . you must type the whole thing in manually and if you don't it keeps telling you your numbers are wrong.

The who system is infuriating.

Posted by: Westerwitch on 20th Nov 2010 at 10:44AM

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